Support Incident Tracker and Flamory

Flamory provides the following integration abilities:

Create and use window snapshots for Support Incident Tracker
Take and edit Support Incident Tracker screenshots
Automatically copy selected text from Support Incident Tracker and save it to Flamory history

To automate your day-to-day Support Incident Tracker tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

Screenshot editing

Flamory helps you capture and store screenshots from Support Incident Tracker by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Application info

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of Support Incident Tracker. Please contact us if you have different integration experience.