Flamory / Integrations / G / GoToAssist

GoToAssist and Flamory

Flamory provides the following integration abilities:

Create and use advanced snapshots for GoToAssist
Take and edit GoToAssist screenshots
Automatically copy selected text from GoToAssist and save it to Flamory history

To automate your day-to-day GoToAssist tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

GoToAssist bookmarking

Flamory provides advanced bookmarking for GoToAssist. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.

For best experience use Google Chrome browser with Flamory plugin installed.

Screenshot editing

Flamory helps you capture and store screenshots from GoToAssist by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Here is how GoToAssist snapshot can look like. Get Flamory and try this on your computer.

GoToAssist - Flamory bookmarks and screenshots

Application info

Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues.

Handle more support requests in less time

Assist up to eight attended or unattended customers at once

Support both PC and Mac users

One-Click Session Start: Save time by starting your support sessions in just one click.

Instant Email Invitations

Full SSL inscription.

# Two-Way Screen Sharing: You and your customers can show instead of tell whats happening on your desktops, so you can get to the heart of the issue faster.

# Remote Control: With your customers permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.

File Transfer: Instantly exchange files and folders with your customers.

Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.

Annotation Tools: Both you and your customer can draw, highlight and point to items right on the screen.

Reboot / Reconnect: Restart your customers computer and automatically reconnect to the support session in progress.

Log In as Administrator: Perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Delete and Run as a Service.)

Session Report: Easily track the time you spend supporting each customer.

Notes

Multi-Monitor Support: Easily provide support in multi-monitor environments.

True 24-bit Color

Unattended Remote Support: Work while your clients are away from their computers by pre-installing Unattended Support. (Not available with Day Passes.)

Unattended Reboot / Reconnect

Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of GoToAssist. Please contact us if you have different integration experience.