Flamory / Integrations / O / OTRS ITSM

OTRS ITSM and Flamory

Flamory provides the following integration abilities:

• Create and use advanced snapshots for OTRS ITSM
• Take and edit OTRS ITSM screenshots
• Automatically copy selected text from OTRS ITSM and save it to Flamory history

To automate your day-to-day OTRS ITSM tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

OTRS ITSM bookmarking

Flamory provides advanced bookmarking for OTRS ITSM. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.

For best experience use Google Chrome browser with Flamory plugin installed.

Screenshot editing

Flamory helps you capture and store screenshots from OTRS ITSM by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Application info

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

OTRS ITSM is also known as OTRS. Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of OTRS ITSM. Please contact us if you have different integration experience.

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